Privacy Policy

Last Updated: 2026

Telovora, a series of The Alhara Group LLC – Series Telovora, respects your privacy and is committed to protecting your information.

Information We Collect

We may collect and process the following types of information:

• name, email, and contact details
• phone numbers and call metadata
• call recordings and transcripts
• business and account information
• website usage data (such as IP address, browser type, and device information)

How We Use Information

We use collected information to:

• provide and operate AI phone agent services
• process and route calls
• analyze call interactions and improve performance
• respond to inquiries and provide support
• maintain system security and prevent misuse

Call Data & Communications

Telovora services may involve the recording and processing of phone calls and communications.

By using Telovora-enabled systems, users acknowledge that:

• calls may be recorded or transcribed
• interactions may be processed by AI systems
• data may be stored for service functionality and improvement

Clients are responsible for complying with applicable call recording and consent laws.

Third-Party Providers

Telovora utilizes third-party service providers, including but not limited to:

• telecommunications providers (e.g., Twilio)
• AI infrastructure providers
• hosting and cloud service providers

These providers may process data as necessary to deliver services.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect data from unauthorized access, disclosure, or misuse.

However, no system can be guaranteed to be completely secure.

Data Retention

We retain data only as long as necessary to:

• provide services
• comply with legal obligations
• resolve disputes
• enforce agreements

Your Responsibilities

Clients using Telovora services are responsible for:

• complying with applicable privacy laws
• obtaining any required consent for call recording
• ensuring lawful use of the platform

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the services constitutes acceptance of any updates.

Contact

For questions regarding this Privacy Policy, contact:

Telovora – The Alhara Group LLC – Series Telovora