TELVORA ACCEPTABLE USE POLICY

Last Updated: 2026

This Acceptable Use Policy (“Policy”) governs the use of services provided by The Alhara Group LLC – Series Telovora (“Telovora”).

By using Telovora’s services, you (“Client”) agree to comply with this Policy.

1. PURPOSE

Telovora provides AI-powered phone agent services designed to assist businesses with customer communication. This Policy ensures that all use of the platform is lawful, ethical, and compliant with applicable regulations.

2. PROHIBITED USES

Clients may not use Telovora services for any unlawful, harmful, or abusive activities, including but not limited to:

Illegal Activities

  • Violating any local, state, or federal laws

  • Fraudulent or deceptive practices

  • Impersonation or misrepresentation

Unauthorized Calling & Spam

  • Unsolicited bulk calling or robocalling

  • Telemarketing in violation of applicable laws (including TCPA)

  • Contacting individuals without proper consent

Harassment & Abuse

  • Threatening, abusive, or harassing communications

  • Hate speech or discriminatory conduct

Misuse of AI Systems

  • Using AI to provide false, misleading, or harmful information

  • Attempting to manipulate or exploit the AI system

3. TELECOMMUNICATIONS COMPLIANCE

Client is solely responsible for ensuring compliance with all applicable telecommunications laws and regulations, including but not limited to:

  • Telephone Consumer Protection Act (TCPA)

  • Do Not Call (DNC) regulations

  • Call recording and consent laws

Telovora does not control how Client uses the system and is not responsible for Client’s compliance obligations.

4. CALL RECORDING & DISCLOSURE

If call recording is enabled, Client agrees to:

  • provide proper notice to callers where required

  • obtain any necessary consent

Client assumes full responsibility for compliance with recording laws.

5. AI USAGE DISCLOSURE

Client agrees to use Telovora’s services transparently and, where required by law, disclose that:

Calls may be handled by an AI-powered voice agent.

6. DATA & PRIVACY

Client agrees not to use Telovora services to:

  • collect or process sensitive data unlawfully

  • violate privacy rights of any individual

Client is responsible for ensuring compliance with all applicable data protection laws.

7. SERVICE RESTRICTIONS

Telovora reserves the right to:

  • monitor usage for compliance

  • suspend or terminate services for violations

  • restrict access if misuse is detected

No refunds will be provided in cases of violation.

8. THIRD-PARTY SERVICES

Telovora utilizes third-party providers for telecommunications and AI infrastructure. Clients agree to comply with all applicable third-party usage requirements.

9. ENFORCEMENT

Violation of this Policy may result in:

  • immediate suspension of services

  • termination of agreement

  • legal action if necessary

10. UPDATES

Telovora may update this Policy at any time. Continued use of services constitutes acceptance of any updates.